The number of public transport journeys has continued to increase in the UK and across the globe. In a report covering 2015 and 2016, the UK Department for Transport confirmed a 57% jump in National Rail passenger journeys since 2005/06. The department also recorded 5.04 billion local bus passenger journeys, as well as 257 million passenger journeys on light rail and tram systems in Great Britain during the period covered by the report.
With ridership significantly expanding in major cities, transaction speed and customer satisfaction have never been more important. This is precisely why various transport systems are steadily replacing paper tickets and tokens with smart cards and contactless payment cards, as well as mobile apps that allow passengers to use their smartphones to conveniently board buses, trains and ferries. Perhaps not surprisingly, there are currently multiple ‘smart’ options available for transport operators seeking to modernize their fare systems, including solutions based on barcodes, smart cards, EMV bank cards and HCE mobile apps.
For transport operators seeking to modernize their fare systems, HCE mobile ticketing solutions, which are compatible with existing ITSO-based infrastructure, offer the same ‘shopper friendly’ convenience consumers have come to expect from their smartphones in a transport environment, as it effectively replaces yet another plastic smart card with a secure digital travel wallet.
With an HCE smart ticketing solution, passengers are freed from queuing for tickets, looking after and managing physical cards or concerning themselves with having the correct change to travel. HCE also allows passengers to top-up value, purchase and load tickets and view the contents of their HCE wallet, which can be accessed even if a smartphone is offline.
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